FAQ

What are your hours of operation?
We will monitor emails, SMS and social media 7 days a week. It is best to contact us through these avenues to request information on availability as we do not always have our booking schedules handy if you call.  We will get back to you as soon as possible.

Is there a minimum order?
Here at Little Miss Vintage, we appreciate that sometimes you may just want one or two special items to add to your event – so we have no minimum hire fee!

Is DIY collection available?
Yes. It may be more cost effective to come and collect and return hired items directly to Little Miss Vintage. All collections and returns are via appointment only, and this can be organised at the time of booking. Alternatively, Little Miss Vintage can arrange for the delivery and collection of items; however fees will apply.

Is the delivery cost included in the items price?
No, the prices on the website exclude delivery, unless stated. The delivery fee is an additional cost that starts at $120 and varies depending on each individual order. A more accurate delivery quote will be provided upon contact with Little Miss Vintage, however the fee is determined by the items, quantities, delivery location, access and the dates and times of the event.

How do I request a quote and arrange a booking?
Take a look through our website and social media pages; and once you have decided on the pieces you wish to use for your event, simply complete our online quote request form. Alternatively, you can email us at hello@little-miss-vintage.com.au. Please list the items you wish to hire along with the date, time and venue location.

How long is the hire period?
The prices shown on our website are based on 24 hours unless other arrangements have been made and agreed as confirmed. Extended 4 day hire terms are available on some items and agreement must be confirmed. Overdue returns without prior arrangement may incur an additional cost.

Do you offer discounts?
No, we feel that our prices are very reasonable and so do not offer any discounts on our items. We ask that you refrain from requesting one as our negation may offend.

Do you have a warehouse?
Yes. ​Little Miss Vintage is run from a warehouse in Maddington. Viewing of our items is via appointment only. Booking of our items can also be organised via email. In this case, we are happy to provide you with any extra details you may need; such as photos and measurements, if required. For all enquiries relating to our products please contact us.

What is your cancellation policy?
Should cancellation of a booking occur within 10 days of the hire date the 20% deposit is non-refundable. All other cancellations will be at the discretion of the Owner in consultation with the Hirer.

Do you require a deposit to book?
Yes, we require 20% deposit.

What happens if something breaks or is lost?
When hiring items, the renter is responsible for any damages or losses incurred.
A credit card hold or refundable bond is required for all rentals in case of any damages or lost hire items.  In the event that any items are lost or damaged, you will be charged for the cost of replacement.